RETURNS PROCESS - TO ONLINE STORE
To return an item:
1.) Start the online return process on the page https://www.review-australia.com/au/returns.html by clicking the 'lodge a return' button.
2.) Enter your order number and email address.
3.) Select the item/s from your order that you wish to return. Enter return reason and tracking information.
4.) Confirm your return, this will trigger a return confirmation email.
5.) Pack your item/s in secure packaging.
6.) You must include a copy of your invoice or proof of purchase with your item.
7.) Send package including invoice via a prepaid and traceable method to ensure safe and documented delivery to:
Review Ecommerce Returns Department c/o Fastline
Window 3; 309 Fitzgerald Road
Derrimut VIC 3030
- Review takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
- Please allow two weeks from the day you returned your order for your return to be processed and for your account to be credited.
If you have trouble lodging your return through the online portal please email email@example.com for further assistance.
If you have received a faulty garment/item from an online order, please contact our Customer Service Department by submit a request or email: firstname.lastname@example.org. Please be sure to include image and/or description of the fault as well as your purchase details.
Review will supply prepaid return labels for return of goods that are deemed faulty. Please email email@example.com.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
For any further queries please contact Review Customer Service: Monday-Friday 9am-5pm:
RETURN PROCESS - To a Boutique or Outlet Store
Please click on the following link to find the terms and conditions of returning your online purchase in store. Returning an item in Store Policy