CHANGE OF MIND RETURNS:
We are happy to accept returns when you change your mind where the goods:
- are in saleable condition;
- have not been worn or used;
- have the original tags still attached;
- are received back within 30 days of date of purchase; and
- are accompanied by a copy of your invoice or proof of purchase.
We will then refund you the purchase price (excluding the freight fee).
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and our “Faulty” return information.
If you have received a faulty garment/item from an online order, please contact our Customer Service Department by submit a request or email: firstname.lastname@example.org. Please be sure to include image and/or description of the fault as well as your purchase details.
Please note these are Review online terms & conditions only and may be different from our in-store terms & conditions.
For any further queries please contact Review Customer Service: Monday-Friday 9am-5pm:
Via email: email@example.com or submit a request
RETURNS PROCESS - TO ONLINE STORE
To return an item:
1.) Start the online return process by entering your order number and email address above.
2.) Select the item/s from your order that you wish to return. Enter return reason and tracking information.
3.) Confirm your return, this will trigger a return confirmation email.
4.) Pack your item/s in secure packaging.
5.) You must include a copy of your invoice or proof of purchase with your item.
6.) Send package including invoice via a prepaid and traceable method to ensure safe and documented delivery to:
Review Ecommerce Returns Department c/o Fastline
Window 3; 309 Fitzgerald Road,
Derrimut VIC 3030 Australia
Please note that Review takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
Please allow two weeks from the day you returned your order for your return to be processed and for your account to be credited.
Please note: we no longer accept exchanges online. You may still exchange your online purchase at one of our Standalone or Outlet stores. Myer, David Jones department stores, and NZ stores are unable to accept returns for purchases made online.
Alternatively, you can return your purchase for a refund and place a new order online. Promotions received for original purchase cannot be honoured. Please contact firstname.lastname@example.org for further information or submit a request.
RETURN PROCESS - To a Boutique or Outlet Store
Please click on the following link to find the terms and conditions of returning your online purchase in store. Returning an item in Store Policy